To help automate processes within
Shipstore, we offer a desktop installed app
call the Merchant. This app connects to the
Shipstore portal and handles commands from the
site that would normally require user
intervention. Supported actions are:
- Exchanging data with local databases
- Printing documents via local printer
(either installed or networked)
- Interacting with shipping scales (USB,
serial, or TCP)
- Exchanging files through local
drives
NOTE: In
order for the Merchant app and website
to communicate with each other, you
will need to be logged into both with
the same user
credentials.
Installing the Merchant application
To install the app, go to the
following URL and download/run the installer
when prompted:
Run through the installer, modifying
any settings as needed. Once complete, you
should see a new icon on your desktop and
start menu for the Merchant app:
First time setup
NOTE: If
you
receive
an
error
saying
the
"connection
was
actively
refused"
when
trying
to
log
into
the
Merchant
app,
you
will
need
to
work
with
your
IT
team
to
open
the
following
ports
to
the
Merchant
app
server:
- 9090
- 5222
- 5223
If using a hosted SS
solution, the Merchant app
server IPs are:
- 52.173.255.71
- 104.43.163.173
Logging in
When you run the Merchant app, the
first step will be to log in with your
username and password. These should be the
same credentials you use to log into the
Shipstore portal.
Note: If you are
using one of our more custom environments
(i.e. private cloud or enterprise), you will
need to click the Advanced Options button and
update your settings there to point to your
specific version of Shipstore. If you do not
know the settings to enter here, contact
either your IT team or the Shipstore support
team.
Station Setup
After logging in, the system will
check if your station is configured in the
portal. If not already configured, you will be
prompted to configure your station before you
can proceed. Please see here for details on
configuring your station: How
to configure a station
in the Merchant app
Using the application
Once the app confirms both the
station and user configurations are valid, the
app will minimize itself down to the task tray
on the start menu bar (next to the clock). The
app will stay connected and run in the
background processing any requests the system
send to it.
To interact with the app once
minimized, find the icon for the Merchant app
in your task tray and right-click the icon.
You should see the following options:
- View Main Window - Opens main window
displaying communication log
- Settings - Opens the Configure Station
window
- Submit a Ticket - Opens the New Ticket
page within the Shipstore help
center
- Remote Support - Opens the Shipstore
remote support download
- Exit - Closes the Shipstore Merchant
application
Where to find the Merchant logs
C:\Logs\SHIPSTOREv4\Merchant