Knowledge Base

All Articles

1. Admin user setup
2. Carrier Setup
3. Profile Setup
4. User Setup
5. Station Setup
Adding Purolator as a Carrier
Address and Item Books
APC Shipping Label Update
Batch Import Error: Could Not Find File
Batch Processing
Batch Shipping Template Creation v5
Beta site
Billed Weight vs Actual Weight
Box Types
Business Rule Examples - Applying Markup and Discount Rates
Business Rule Examples - Printing Commercial Invoices
Business Rules
Carrier Administration
Cloud System Update - 01/05/2026
Cloud System Update - 02/25/2026
Cloud System Update - 04/16/2026
Cloud System Update - 06/04/2026
Cloud System Update - 07/17/2025
Cloud System Update - 08/04/2025
Cloud System Update - 09/19/2025
Data Handling Policies for Cloud Environments
DHL Account Set Up
Duplicate Shipments in Shipping History
Email Notifications
End of Day
Endicia Auto Void
Error from UPS: Missing or invalid ship to attention/Company name (Source: UPS)
Error: Account #XYZ123 has been suspended due to multiple login attempts with an incorrect pass phrase
Error: Labels Not Printing
Error: No Order Found for Order #
Error: Object Reference Not Set to an Instance of an Object
Error: The FTR Exemption or AES Citation you provided is not valid for EEI
Error: The Shipper Cannot use the Provided UPS Account Number as the Payment
Error: Zip Codes Being Cut Off When I Import Files
FAQ: Different Freight (LTL) Terms in Shipstore
FAQ: UPS Third‑Party Billing and Tracking Numbers
FAQ: Why are Dimensions not being written to my invoice from the carrier?
FedEx Broker Select Option (BSO) and Customs Clearance
FedEx Declared Value
FedEx Freight Separation
FedEx International Shipping to China: EEI Filing Error FAQ
FedEx Label Certification Walkthrough
FedEx One Rate
Firewall/Whitelisting for Hosted Solutions
Flat Rate Packaging
Global Business Rule vs. Profile Business Rules
GLS Carrier Registration
How To Add a Carrier Service to Profile - Working Instructions
How to Add Broker, Importer, and Exporter Information to a Commercial Invoice
How to Reprocess a Shipment
How To: Configure a Station in the Merchant App
How To: Contact Support
How To: Create a Return Label
How To: Import Files
How To: Make a Call Tag
How To: Obtain FedEx API Credentials
How To: Process a Batch
How To: Rateshop
How To: Recommended Server Maintenance
How To: Regain Lost/Forgotten Password
How To: Restart the Merchant App
How To: Run a Multibox Batch
How To: Ship a Parcel
How To: Ship a Third Party Billed Shipment
How To: Ship International (Parcel)
How To: Ship Multiple Orders at Once
How To: Ship to an APO/DPO/FPO
How To: Upgrade the Merchant App
How To: Use Carrier Email Notifications
How To: Use the Ship Page
How To: View/Submit a Support Ticket
HTS Codes - Add to Item Commodities in Shipping Screen - v5
Incoterms - International Shipping
Integrations Administration
Invalid-C on FedEx Label
Label Mapping
Manual Order Entry
Merchant Error: The Remote Server Returned an Error:(500) Internal Server Error.
Profile Administration
Puerto Rico Shipping
Recommended Printers/Scales
Recommended Software
Report Administration
Shippers Guide
Shipstore Email Notifications
Shipstore Merchant Application
Shipstore Standard Support Hours
Shipstore v5 - What's new?
Shipstore v5 API
Stamps.com Account Set Up
Stamps.com USPS (Auto Refund Enrollment)
Station Administration
TForce Freight API Credentials
Traffic Flow Diagram
UPS Account Set Up
UPS Error: The XML Document is Well Formed but the Document is not Valid
UPS Hazmat Info
UPS Max Ship To Length
UPS SurePost name change - 5/3/2025
UPS Tech Support Contact Info
User Administration
USPS (Stamps.com) Label Reference Number
USPS International Shipments via GlobalPost
Why won't my labels print?
Zebra Printer – Wrong Characters Printing on Shipping Labels